Under the Radar Report FINANCIAL SERVICES GUIDE
Dated 6 September 2011
Published by Under the Radar Report Pty Ltd. ABN: 65 147 404 662. AFSL: 409518.
Level 13, 20 Hunter Street, Sydney NSW 2000. Ph: +61 2 9331 1999
This Financial Services Guide (FSG) is dated 1 September 2011 and is provided to you by Under the Radar Report Pty Ltd to inform you of the financial services provided by us and to comply with our obligations as the holder (“Under the Radar Report”, “we”, “us” or “our”) of an Australian Financial Services Licence (AFSL No 409518).
This FSG is to assist you to decide whether to use our services and to explain:
- who we are
- what financial services we provide and the products to which those services relate
- what our responsibilities are and what type of advice we give
- what you can expect to pay for the financial services
- what to do if you have a complaint, and how it will be dealt with
- for what purpose we use your contact data
- how you can contact us
This FSG contains only general information about the services we offer. If you still have any questions after reading this FSG, please contact us. Our contact details are:
c/o Heathley Limited
Level 13, 20 Hunter Street
Sydney NSW 2000
Who are we and what services are we authorised to provide?
Under the Radar Report holds a current Australian Financial Services Licence (AFSL) AFSL: 409518 which authorises us to provide general advice only in relation to securities and managed investment schemes (excluding IDPS) to retail and wholesale clients.
What information do we offer to you, as our client?
We provide general advice only via our reports.
What are our responsibilities and what type of advice do we give?
The information we provide through our reports does not take into account your particular objectives, financial situation or needs and because of that you should, before acting on the advice, consider the appropriateness of the advice having regard to your objectives, financial situation and needs.
You should therefore consider whether a particular recommendation is appropriate for your needs before acting on it, and we recommend seeking advice from a financial adviser or stockbroker before making a decision.
The Under the Radar Report is a subscription based service. The newsletter will be issued fortnightly and will be published 25 issues each calendar year. A subscription fee is payable at the time you subscribe to the service, the cost of which will depend on the length of the subscription. The standard cost of a one year subscription to a single report is $450 paid upfront or $40 per month. The level of subscription may change from time to time as a result of promotional offers. Distribution and delivery of the Under the Radar Report is conducted electronically via downloading through the website of Under the Radar Report Pty Ltd. No hard copies of the report are provided to subscribers.
How do you manage potential conflicts of interest?
Under the Radar Report does not have any relationships or associations with any other financial product providers that influence, or could reasonably be expected to influence, us in the provision of financial services that we are licensed to provide.
We do not undertake commissioned research. All our research is undertaken on an objective basis.
Our staff are required to comply with a staff trading policy, and any holdings in securities and managed investment schemes are disclosed in each issue (access available to subscribers only) of the newsletter.
What information do you maintain in my file and for what purpose?
Privacy is an important issue for us and we are committed to ensuring full compliance with Privacy Act requirements.
We keep your name and address details in our database for the purpose of providing the services you request. We may also keep your telephone and email details if you provide them to us. We may also keep a record of any correspondence between you and us, including but not limited to, emails, telephone conversations and letters. At any time, you may change or remove your details by contacting us.
We do not disclose any non-public, personal information about our customers, former customers, or potential customers to a third party without your express permission. We may contact you from time to time with promotional and marketing material via phone, email and mail or contact you to ask your opinion about our services. If at any time you do not wish to receive marketing material from us, please contact us and we will remove you from the relevant distribution lists.
If you have a complaint, how it will be dealt with?
If you wish to make a complaint, the Marketing and Customer Service Director can be contacted on 02 9331 1999 or by email firstname.lastname@example.org or by mail at C/o Heathley Limited, Level 13, 20 Hunter Street, Sydney NSW 2000. Under the Radar Report has a formalised client complaint resolution procedure. All complaints are reviewed and investigated by the Marketing and Customer Service Director. If you make a complaint, our first response will be to contact you to discuss the complaint and to register a formal record of such complaint. We will endeavour to resolve your complaint as quickly and fairly as possible.
If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you are entitled to refer the matter to an independent complaint handling body, namely the Financial Ombudsman Service (FOS).
You can contact FOS at:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Toll Free: 1300 780 808
Facsimile: (03) 9613 6399
You may also wish to contact ASIC to discuss your complaint and/ or your concerns. You can contact ASIC on its freecall Infoline 1300 300 630.
In accordance with Regulatory Guide RG126 and Section 912B of the Corporations Act 2001, Under the Radar Report has Professional Indemnity Insurance in place which covers the work done for it by its representatives and employees.
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